FREQUENTLY ASKED QUESTIONS
 Q: How can you offer such a low price? A: Unlike other big web design firms, we have just the right number of employees. We spend minimal amount of expenses on a phone receptionist, advertising, and other unnecessary expenses. Q: How fast is your response to my request? A: We try very hard to respond as fast as we can. You can expect to hear from us within 48 hours of your request. Q: How do I correspond with you regarding my website? A: If within reasonable travelling distance we will arrange a meeting with you to discuss in more detail. Otherwise you may correspond with us via email or telephone using our online form. Q: Why do I need a website? A: A website is one of the most cost-effective ways of marketing your business particularly compared to the print-based alternatives. Changes can be made quickly and easily to your site so that your potential customers can have up to date information about your products and services 24 hours a day, anywhere in the world. Your company image will improve with a good quality website and it can help you stay ahead of your competitors. Q: How do people find my website? A: Most websites are reached via a search engine such as 'Google' or 'Yahoo'. We can optimise your site in such a way that the search engines will rank it highly in their list of results for a specific keyword or phrase. Regular resubmission to most search engines can also help improve this positioning. Some search engines and directories now charge a one-off fee for registering with them. It is also important to promote your site by putting the address on all your business stationary and other printed materials. There are also many online directories that list companies in a particular business (eg photography, alternative health etc) and it is beneficial to be included on as many of these as possible. Q: What is hosting? A: Every website needs to be stored, or 'hosted', on a special computer called a 'web server' which allows anyone to access it via the internet. These computers are permanently connected to the internet, are secure, very fast and and can hold thousands of websites on one machine. Your website cannot be viewed unless it is hosted in some way. Q: What is a domain name? A: A domain name is part of the address of a website that you type in order to visit it. For example with 'http://www.bbc.co.uk/', the 'bbc.co.uk' section is the domain name. You need to purchase a domain name to act as the unique address of your website. The domain name you choose, if it is still available, needs to be registered and there is a small annual fee charged to maintain your ownership of that name. Q: Can I register my own domain name? A: Yes, we can contact your domain name registration holding company to get the address to be redirected to your new website. Q: Can you register a domain name for me? A: Yes, we will have to check the availability of the name, but providing it is free we can register it for you. We can also advise on an appropriate domain name depending on your company name and business. Q: Can I use an existing company logo? A: We can use any logo you provide us with and will incorporate this into the design of the website. The logo can be supplied as a digital file or as a hard copy piece of artwork which we can scan for you. If you don't have a logo we can also design one for you. Q: How do I supply text and pictures to you? A: Either by email as attachments, or on disk of any kind (eg zip, CD or USB memory stick). Most word processing and image file formats can be accepted. Original photographic prints can be supplied and scanned in for you. Q: Can people contact me from the website? A: Yes, email can be forwarded to your office or home computer with a standard email link on the site. To collect more detailed and specific information, an enquiry form can be included which would also be forwarded onto you via email. Any telephone and fax numbers you wish to add would be included on the site as a matter of course. Q: Do you arrange the hosting of my new website? A: Yes, we are in partnership with a top UK hosting company and can arrange a hosting package to suit the needs of your site. Q: Can I arrange the hosting myself? A: Yes, but do contact us first because our prices are very competitive. If you do arrange the hosting yourself, we will require your user name and password details so we can upload the site when it is ready to 'go live'. Q: Can I update the site myself? A: Yes, and an appropriate system would be used depending on your level of expertise. Full training can be provided where necessary. Alternatively, we can manage the full updating and maintenance of your website at very reasonable rates. Q: What are your web design prices? A: Each job is unique and so prices are quoted accordingly - we are however, very competitive! Q: How do I pay for your work? A We currently accept cheques through our business account. When making payments please send and make them payable to: AP MEDIA 327 Norcot Road Tilehurst Reading Berkshire RG30 6AG |